Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@josh-blush.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, unless the item arrived defective, damaged, or incorrect (see Damages and issues below). Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@josh-blush.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the cost of return shipping.
Exceptions / non-returnable items
Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK 14-day cooling-off period
Notwithstanding the above, under the UK Consumer Contracts Regulations you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@josh-blush.com.
Contact Information
Store name: Josh Blush
Company name: Most Yes! B.V.
Company nr. (KVK): 75729784
VAT number: NL002209432B88
Company address: Hortensialaan 9, Halsteren, Noord-Brabant, 4661 TD, Netherlands
Warehouse address: Unit 1 Swannington Road, Cottage Lane Industrial Estate, Broughton Astley, Leicestershire, LE9 6TU, United Kingdom
Phone: +44 7418 639702
Email: info@josh-blush.com
Monday to Friday | 09:00 – 17:00 (UK time)
Weekends | 11:00 – 16:00 (UK time)
We aim to respond to your inquiries within 24 hours.
Any questions? Visit our Contact page.