FAQ

Here are the answers to the questions we get asked most about Josh Blush, our sweaters, and our service. Can't find what you're looking for? Reach out on our Contact page.

1. Do you ship across the UK?

Yes, we ship to addresses throughout the United Kingdom, including residential and business addresses. We do not ship to PO Box or BFPO addresses.

2. How long does it take to receive my order?

Orders are processed within 2–3 business days (Monday to Friday) after payment is confirmed. Once shipped, delivery usually takes 4–9 business days (Monday to Friday), so 6–12 business days in total. You'll receive a tracking link by email as soon as your parcel is on its way.

3. Is shipping free?

Yes, on every order across the UK, with no minimum purchase. The price you see at checkout is the price you pay.

4. How do I choose the right size?

Sizes range from S up to 5XL, depending on the style. Every product page shows the sizes available for that style and describes its fit. If you're between sizes, we recommend sizing up. Not sure? Email us your usual size and we'll gladly help you choose.

5. Can I return an item if it's not right for me?

Of course. You have 30 days from delivery to request a return. The item must be unworn, with original tags and in its original packaging. Return shipping costs are the customer's responsibility, unless the item arrived defective, damaged or incorrect. Read our Return & Refund Policy for all details.

6. How long does a refund take?

Once we've received and inspected your return, your refund is processed within 10 business days back to your original payment method.

7. What do I do if I receive a defective item?

Contact us as soon as possible after delivery with your order number and a few photos of the issue. We'll offer a replacement or a refund and cover the cost of return shipping.

8. Which payment methods do you accept?

Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. Transactions are handled by certified payment providers over encrypted connections, and your full card details are never stored on our systems. See our Payment Policy.

9. How can I track my order?

Use the tracking link in your shipping email, or enter your order number on our Track Your Order page.

10. How can I contact customer service?

Email us at info@josh-blush.com or call +44 7418 639702. Our customer service is available Monday to Friday 09:00 – 17:00 and weekends 11:00 – 16:00 (UK time). We aim to respond within 24 hours.